http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
SCM의 파트너십 촉진요소가 협력적 SCM 지향성에 미치는 비대칭적 영향에 대한 연구
정승환(Soong Hwan Chung),최강화(Kanghwa Choi) 한국SCM학회 2015 한국SCM학회지 Vol.15 No.1
The purpose of this study is to investigate impacts of partnership between Defense Acquisition Program Administration(DAPA) and defense-related industry on supply chain management (SCM) orientation using the asymmetric regression and KANO model. The examinations of the asymmetric relationships between SCM promotion factors and SCM orientation was done using KANO model and regression with dichotomized dummy variables. We find an asymmetric relationship between SCM promotion factors and SCM orientation, thereby confirming the four-factor(attractive/basic/must-be/irrelevance) theory in the context of collaborative SCM orientation.
콜렉션센터 효율적 운영전략에 대한 연구: System Dynamics 접근법
박철환 ( Cheol Hwan Park ),정승환 ( Soong Hwan Chung ),최강화 ( Kang Hwa Choi ) 한국경영공학회 2012 한국경영공학회지 Vol.17 No.3
As a part of call centers, the collections center is regarded as one of core competency of financial institutes. However, the operations of this collection centers is still relying on the accumulated experiences and knowledge based on trial and error due to very limited proceeding studies. In this study, an analysis on the proper level of collections activity in terms of calling customer in early stage of delinquency was performed by linking of system dynamics and past historic data of collection center operation. As the result of this SD simulation, optimum level of customer treatment in terms of calling intensity was obtained and over treatment above the optimum level can cause the exceeding of incurred collection expense for over treatment against the credit loss saving impact obtained by this over treatment. It is expected that this result of study can be applied to the mobile telecommunication companies where they handle early stage delinquent customer for the telecommunication bill on the top of financial institutes.
내부서비스품질에 대한 계층적 모형 -건설 산업 접점종업원을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),손윤병 ( Youn Byung Son ) 한국경영공학회 2014 한국경영공학회지 Vol.19 No.4
The main purpose of this study is to analyze and reestablish the framework for internal service quality concept in construction industry. This paper assumes the structure of internal service quality as being multi-dimentional and hierarchical. This research analyzes PZB factors, GAP3 factors, TQM factors, and service climate factors in order to test the feasibility of measurement items for internal service quality.
내부서 비스품질과 내부조직성과간의 인과관계 및 성별조절효과에 관한 연구 -건설서비스업을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),오병섭 ( Byung Sub Oh ) 한국고객만족경영학회 2015 고객만족경영연구 Vol.17 No.2
본 연구의 목적은 내부서비스품질과 조직성과간의 관계에 있어서 성별의 조절효과를 검증하는 것이다. 본 연구의 목적을 달성하기 위하여 chow 검증과 위계적 조절회귀분석을 실시하였다. 분석결과는 내부서비스품질 요인들 중에서 관계촉진요인과 개선촉진요인 등 두 가지 요인들이 직무만족에 정의영향을 미치는 것으로 파악되었으며, 이들 관계에서 성별조절효과가 있는 것으로 분석되었다. The main purpose of this study is to investigate the relationships between internal service quality and organizational performance, and the moderating effect of gender in that relationship. The data were gathered from 146 service personnels in construction service business sector. regression analyses revealed that (1) interrelation facilitating and improvement facilitating quality were positively related to job satisfaction, and (2) there exists moderating effects by gender.
JIT전략의 성공적 추진을 위한 誘引 要因으로서의 ABC 제도의 특성에 관한 연구
홍용식(Yong-Sik Hong),정승환(Soong-Hwan Chung) 한국생산관리학회 2004 韓國生産管理學會誌 Vol.15 No.1
본 연구는 JIT 혁신과정의 효율성을 높일 수 있는 ABC의 구조적 관행적 특징에 초점을 맞추어 JIT전략 촉진을 위한 유인특성적 파악 및 분석을 통하여 국내 제조업체의 효율적인 JIT 실행에 대한 지표를 설정하는 것을 주된 내용으로 한다. 본 연구를 통하여 발견된 점은 JIT 혁신환경 구축을 위하여서는 JIT 혁신과 관련된 여러 가지의 관행에 관한 성과의 관리 보다는 활동원가 기준인 ABC 관련 정보의 관리와 활용이 더욱 JIT 혁신유인환경을 가속화한다는 것이다. This paper presents research results that examines relationship between ABC activities and critical factors facilitating JIT innovation process. To find the answers to this issue, this study has empirically analyzed 92 collected data from Korean manufacturers. Cluster and ANOVA analyses were performed. This study has found that ABC activities were a effective and critical factors in order to develop JIT innovation culture in the manufacturing organization.
KANO 모형과 Timko의 고객만족 계수를 이용한 대학교육 서비스품질에 대한 연구
최희선(Choi, Hee Seon),정승환(Chung, Soong Hwan),최강화(Choi, Kang Hwa) 한국서비스경영학회 2014 서비스경영학회지 Vol.15 No.4
This research is conducted for inducing the strategies to improve the quality of university education for better competitive ability. This paper select 31 quality elements for evaluating university education services. The case study is conducted with relation to small & medium-sized ‘A’ university in Seoul and ‘B’ college in Kyeong-gi province. It employs Kano and Timko model, focusing on their coefficient of customer satisfaction. It classifies the elements that trigger satisfaction or dissatisfaction among students as the customer of education service. This research has an academic implication that it classifies such elements and suggests strategies to be used for improving the quality of university education. The quality of education is the service given in the process of higher education and the core of the service that universities provided. It influences most on the future of students. With the opening of education market, it becomes a very important element of competition. Therefore, if we can meet the needs of students through the survey of their satisfaction and dissatisfaction, their degree of satisfaction with the university life will be improved and the competitive ability of the universities will be raised.
TQM 특성이 서비스 회복 및 서비스 성과에 미치는 영향 -외식산업을 중심으로-
석종배 ( Jong Bae Suk ),정승환 ( Soong Hwan Chung ),최강화 ( Kang Hwa Choi ) 한국품질경영학회 2013 품질경영학회지 Vol.41 No.1
Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction. Methods: This study employed structural equation modeling methodology analyzing 265 samples collected. Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice. Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.
병원서비스에서 인지된 조직지원이 서비스품질, 고객 만족 및 고객충성도에 미치는 영향
이돈희(Lee, Don Hee),정승환(Chung, Soong Hwan),최강화(Choi, Kang Hwa) 한국서비스경영학회 2011 서비스경영학회지 Vol.12 No.1
The purpose of this study is to empirically test the effects of employees` perceived organizational support (POS) on service quality, customer satisfaction, and customer loyalty in health care organizations. The proposed research model was tested using structural equation modeling based on data collected from 193 pairs of employee-customer respondents in private and public hospitals with more than 500 beds. The results indicate that hospitals can improve the efficiency of their operations through POS for customer satisfaction and customer loyalty. One of the key findings of this study is that POS in health care organizations influence the service quality. Also, employee satisfaction is "an important determinant of operational performance", it leads to higher service quality and that it directly effects customer satisfaction because high-contact service industries have close interactions activities in employees and customers.