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호텔 레스토랑의 리노베이션(renovation)에 따른 경영효율성 제고에 관한 연구
설경진(Seol Kyeong-Jin) 국제관광산업학회 2008 국제관광산업연구 Vol.1 No.1
The purpose of this theory is to compare and analyse before and after of renovation of L hotel M restaurant which executed a renovation from May 20th to September 30th, 2007 for strengthening its competitiveness, and provide suggestions.<BR> Secondly, for article and price management, after the renovation, it has been targeting limited customers only, so it would result decrease in customers. Therefore, it is suggested to develop and run the Chef Brand system, which provides higher satisfaction with higher price using the foreign Chef. So it should develop new and unique menus that make the restaurant different from other ones.<BR> Thirdly, after the renovation, the sales have increased more than before the renovation. Also it is suggested to alter the policy of sales not to waste time of employees and to run with the least number of employees, because it has well-trained employees and chefs.<BR> Once a renovation finished, it is difficult to change the location, size and interior designs for several years. And customers" demands keep changing all the time. The entrepreneur need to put efforts to read the changing trends of customers consistently, and to provide services complies to customers" trends by looking for changeable physical evidence and changing it.
호텔 직원의 ESG활동 인식이 조직자부심과 조직유효성에 미치는 영향
천민호,설경진 (사)한국관광레저학회 2022 관광레저연구 Vol.34 No.9
This study attempted to empirically analyze the relationship between hotel employees' perception of ESG activities and organizational pride and organizational effectiveness. An empirical analysis was conducted after a survey from July 29 to August 10, 2022 for employees of L luxury hotels located in Seoul. First, the perception of ESG activities of hotel employees had a significant effect on organizers' pride, so Hypothesis 1 was partially adopted. Second, hotel employees' perception of ESG activities had a significant effect on job satisfaction in the order of society and governance. And hotel employees' perception of ESG activities had a significant effect on organizational commitment in the order of environment and society. Last, hypothesis 4 that organizational pride will affect job satisfaction and hypothesis 5 that organizational pride will affect organizational commitment were found to have a significant effect, and the hypothesis was adopted. Through this, hotel companies need to strengthen ESG activities as well as promote employees' pride and as a result, it is necessary to actively promote the positive virtuous cycle of job satisfaction and organizational commitment