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- 저자 : ( Inyang Park ) (검색결과 3 건)
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Kim, Johanna Inyang,Yun, Je-Yeon,Park, Heyeon,Park, Suk-Young,Ahn, Youngsheen,Lee, Hansol,Kim, Tae-Kwon,Yoon, Sooran,Lee, Young-Joon,Oh, Sohee,Denninger, John W,Kim, Bung-Nyun,Kim, Jeong-Hyun JMIR Publications 2018 Journal of medical Internet research Vol.20 No.10
<P><B>Background</B></P><P>Videoconferencing-based treatments have shown great potential in increasing engagement and compliance by decreasing the barriers of time and distance. In general, employees tend to experience a lot of stress, but find it difficult to visit a clinic during office hours.</P><P><B>Objective</B></P><P>The purpose of this study was to investigate the effectiveness of a mobile videoconference-based intervention for stress reduction and resilience enhancement in employees.</P><P><B>Methods</B></P><P>In total, 81 participants were randomly allocated to one of the three conditions: mobile videoconferencing, in-person, and self-care; of these, 72 completed the study. All participants underwent assessment via self-reported questionnaires before, immediately after, and 1 month after the intervention. Intervention lasted for 4 weeks and consisted of elements of cognitive behavioral therapy, positive psychology, and meditation. Changes in clinical variables regarding stress and resilience across time were compared between treatment conditions.</P><P><B>Results</B></P><P>There were significant condition × time effects on variables measuring perceived stress, resilience, emotional labor, and sleep, demonstrating significantly differential effects across time according to treatment condition. Moreover, there were significant effects of condition on perceived stress and occupational stress. There were no significant differences in any variable between the mobile videoconferencing and in-person conditions at 1 month after the intervention.</P><P><B>Conclusions</B></P><P>Results indicate that both mobile videoconferencing and in-person interventions were comparably effective in decreasing stress and enhancing resilience. Further studies with a larger sample size and a longer follow-up period are warranted to investigate the long-term effect of mobile videoconferencing interventions.</P><P><B>Trial Registration</B></P><P>ClinicalTrials.gov identifier NCT03256682; https://clinicaltrials.gov/ct2/show/NCT03256682 (Archived by WebCite at http://www.webcitation.org/71W77bwnR)</P>
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관광호텔종사원의 서비스지향성이 조직성과에 미치는 영향에 관한 연구 : 인천지역을 중심으로
고석면,박인양 관광경영학회 2002 관광경영연구 Vol.14 No.-
The customer satisfaction is dependent on the relationship between the customers and employees in service industries. Especially in the hotel business, service encounters' attitudes and behaviors have great effects on the service quality and the satisfaction of the customers, as the service is provided through the customer relation. It is important in the success of hotel business to manage the service encounters effectively for excellent service. In fact, the hotel employees are responsible for the service to the customers. The employees' service-mind and attitude is very important because the service quality is deeply related with its orientation, or their job attitude, job satisfaction, organization commitment and turnover intention. In this study, the field survey on the service orientation and job satisfaction for the employees of tourist hotels in Incheon. The result of this survey shows; 1. The higher the service orientation is, the more they are satisfied with their jobs and the more greatly they commit to their organization, but the less their intention of turnover is. 2. The employees who are more satisfied provide better service to the guests, who will be the loyal customers, which will bring about a good result in hotel business.
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