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The Influential Factors to Adopt e-Government Portal for Lao Citizen
Simmalavong Nittaya 숭실대학교 정보과학대학원 2023 국내석사
ABSTRACT The Influential Factors to Adopt e-Government Portal for Lao Citizen NITTAYA SIMMALAVONG Department of ICT Techno Policy Graduate School of Soongsil University Information communications technology (ICT) is used to modernize working methods, increase employee capacity, link data between organizations, and provide accurate information to citizens. e-government services have been implemented worldwide, including in Lao PDR, to improve public service delivery and facilitate government-citizen interaction through online platforms. The focus in Lao PDR is on using ICT to enhance work quality, data transparency, accuracy, security, and economic and social development. The study aims to examine the intention to implement an e-government service portal in Lao PDR. Research includes a literature review on e-government, e-government service portals, and the current status of e-government in Lao PDR. The research methodology involves the use of models such as the Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology, as well as data collection and statistical analysis using SPSS and AMOS software. The study utilized a sample of 254 respondents who were citizens of Lao PDR for data analysis, a chi-square test to examine the associations between moderator variables (gender, age, geographic area, education, and IT experience) and the hypotheses. The contribution of the research is to examine the concept of e-government, e-government service, and e-government portal definitions, as well as the status of e-government in Lao PDR and e-participation in Lao PDR. It also explores the benefits of e-government portals. Keywords: E-government portal, Adoption and acceptance of e-government service portals, ISS, UTAUT, TAM.